Terms of Service

By accessing this site, requesting an account, or placing an order, you agree to these terms. If you accept them on behalf of a repair facility or other business, you represent that you are authorised to bind that business, and “you” refers to that business.

This site is intended for commercial use by collision repair facilities and their personnel. It is not directed to consumers, and parts sold here are sold for professional installation. Certificate verification at /verify is open to anyone, including vehicle owners, and requires no account.

Purchasing requires an approved shop account. Approval is granted at our discretion based on criteria we may publish and revise. Requesting an account does not entitle you to one, and we may decline, suspend, or revoke approval at any time, including where information you provided is inaccurate or where your use creates risk for us, a carrier, or a vehicle owner.

You are responsible for everything done under your account, for keeping your sign-in credentials secure, and for promptly telling us at support@rvpparts.com if you believe an account has been compromised or a user should no longer have access.

RVP sells original-equipment collision components that have been repaired and recertified as individual, serialized units. Each listing on this site is a single physical unit with its own inspection record. Because inventory is serialized, a unit shown as available may become unavailable at any time before your order settles.

Placing an order reserves the specific unit or units in it. Your order is an offer to buy; a contract forms only when we accept it, and we accept by settling payment and issuing the certificate for that unit. We may decline or cancel any order before that point, including for pricing or availability errors, suspected misuse, or account status.

Reservations expire. If an order is not paid within the period shown at checkout, we may cancel it and return the reserved units to available inventory without further notice. A cancelled order does not entitle you to the unit at the quoted price.

Prices are shown in U.S. dollars and exclude shipping and applicable taxes unless stated. Prices may change at any time, but a change does not affect an order we have already accepted. Where a listed price is obviously incorrect, we may cancel rather than honour it.

Card payments are processed by Stripe; we do not receive or store your full card details. Where we extend invoice terms, payment is due per the invoice, and we may suspend purchasing on past-due accounts. You are responsible for sales, use, and similar taxes unless you provide a valid exemption certificate.

To issue a certificate we require the VIN, and we may collect a repair order number, claim number, carrier, and vehicle description. You are responsible for the accuracy of that information, and for having the authority to give it to us.

Coverage binds to the VIN recorded at settlement and cannot be moved to another vehicle. An incorrect VIN may produce a certificate that does not match the vehicle it was installed on. Correcting that after settlement may not be possible.

Unless we agree otherwise in writing, shipments are shipment contracts: risk of loss passes to you when we deliver the unit to the carrier. Delivery estimates are estimates, not guarantees.

Inspect every unit on arrival. Report visible damage, a serial mismatch, or a wrong part within five business days of delivery, with photographs, to support@rvpparts.com. Claims made after that window may be refused. Do not install a unit you believe is damaged or incorrect — installing it is acceptance.

Uninstalled units in original condition may be returned within fifteen days of delivery with prior authorisation. Return shipping is yours unless the return is due to our error. Installed units are not returnable; a failure after installation is handled under the Limited Warranty, not as a return.

Where a unit is returned or an order refunded, any certificate issued for that unit is void and coverage bound to it terminates.

You alone are responsible for how you describe a RVP unit on an estimate, invoice, or claim submission, for classifying it correctly on the estimating platform you use, and for complying with your agreements with carriers, including any DRP agreement. Nothing on this site is advice about how to bill a repair.

You will not represent that a carrier has approved, endorsed, or agreed to reimburse the program unless we have confirmed to you in writing that the carrier has opted in.

You agree not to:

• submit false, misleading, or unauthorised vehicle, claim, or repair information;
• remove, alter, obscure, or transfer a serial label or certificate between units;
• represent a recertified component as new, OEM, or manufacturer-certified;
• resell units outside your repair operations without our written consent;
• scrape, bulk-download, or reverse engineer any part of the site;
• use the site to violate law or any obligation you owe a carrier or vehicle owner.

A certificate is a record of what was inspected, sold, and covered. It is not a representation about the condition of the vehicle, the quality of the installation, or any other part of the repair. The public verification page deliberately shows a limited record and omits pricing, claim numbers, and all but the last eight characters of the VIN.

Units are sold with the RVP Limited Warranty, which is incorporated into these terms. The version in force at the time of sale governs. Read it — it is narrow, and it describes the only warranty RVP gives.

Except for the Limited Warranty and any warranty that cannot be disclaimed under applicable law, the site and everything on it are provided “as is” and “as available”, and we disclaim all other warranties to the fullest extent the law allows, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the site will be uninterrupted or error-free, that listings or availability are accurate at every moment, or that fitment information is complete for every vehicle. Confirm fitment before installation.

To the fullest extent permitted by law, neither party is liable to the other for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business, cycle-time or rental costs, or claim-severity impacts, even if advised of the possibility.

Our total liability arising out of or relating to these terms or any unit sold is limited to the amount you paid us for the unit giving rise to the claim. Some states do not allow certain limitations, so parts of this section may not apply to you.

You will defend, indemnify, and hold harmless One Orange Day LLC and its officers, employees, and agents from third-party claims arising out of your installation or use of a unit, your representations to any carrier or vehicle owner, information you submitted to us, or your breach of these terms. This does not cover claims arising from our own recertification work, which the Limited Warranty addresses.

We may suspend or terminate your account at any time. Sections that by their nature should survive — payment obligations, disclaimers, limitation of liability, indemnity, and governing law — survive termination. Certificates and coverage already issued are not affected by termination of your account.

These terms are governed by the laws of the State of [STATE — TO BE COMPLETED], without regard to conflict-of-laws rules. The U.N. Convention on Contracts for the International Sale of Goods does not apply.

The parties will first attempt to resolve any dispute informally by written notice and thirty days of good-faith discussion. Any dispute not resolved that way will be brought exclusively in the state or federal courts located in [COUNTY — TO BE COMPLETED], [STATE — TO BE COMPLETED], and both parties consent to that jurisdiction and venue. Each party waives any right to a jury trial and to participate in a class or representative action.

We may revise these terms. The effective date at the top shows when the current version took effect. Material changes will be posted here before they take effect, and continuing to use the site or place orders after that means you accept them. The version in force when an order is accepted governs that order.

These terms, the Limited Warranty, and the Privacy Policy are the entire agreement between us about this subject and supersede prior discussions. Purchase-order terms you send us have no effect unless we sign them. If a provision is unenforceable, the rest stays in force. Our failure to enforce a provision is not a waiver. You may not assign this agreement without our written consent; we may assign it in connection with a merger or sale of assets.